Idealpos supports receiving surcharges from the Linkly Pinpad.

When there is a surcharge on an EFTPOS transaction, the surcharge will be recorded against the Undistributed Links > Surcharge.

Therefore, ensure that you have linked your Undistributed Link > Surcharge to a Stock Item.

This can later be reported on via the Idealpos Reports accessible via the Back-Office Dashboard > Reports menu.

Go to: Setup > Global Options > Sales > Undistributed Links > Surcharge

Specify a link for Surcharge:

 

Nitro supports tipping via the pinpad. When a sale is tendered using the integrated Nitro EFTPOS Pinpad, the pinpad can display a tipping prompt with several pre-configured tip percentages. The customer can then choose whether or not they want to tip and if so, they can press a button on the pinpad which corresponds to the percentage they want to tip.

The tip amount is calculated based on the total sale value and the percentage they select.

By default, the tip prompt will not be displayed on the pinpad unless it has been enabled.

In order to enable the tip prompt, you will need to complete the below steps which include enabling the tip prompt in the Nitro software, enabling "Integrated EFTPOS post-transaction tips" as well as ensuring that TIPS IN are configured correctly as a Received Account function.

If you are unable to enable or configure the tipping options in Nitro (due to your system differing from the below steps or any difficulty in getting the pinpad to successfully display the tip prompt), please refer to Nitro or your bank for further assistance.

 

In Idealpos, go to: Back Office > Setup > Function Descriptors.

Ensure that one of your RECEIVED ACCOUNT Function Descriptors are configured for TIPS IN.

If you don't have a RECEIVED ACCOUNT Function Descriptor allocated to TIPS IN, select an unused RECEIVED ACCOUNT Function Descriptor and press Modify.

Typically, unused Received Account Function Descriptors will be labelled as RA 1 to RA 4; the number in the description will correspond to the number of the Received Account.

 

Enter TIPS IN into the Description field, then press "Save".

 

 

Close the Function Descriptors window, then go to:

Back Office > Setup > POS Terminals > Select a POS Terminal > Modify.

 

Within the EFTPOS Settings tab, ensure that the "Enable Integrated EFTPOS post-transaction Tips" is enabled.

Also ensure that the "Function to Use" is set to the "TIPS IN" Received Account function that was configured in the previous step.

 

 

Close the POS Terminals window to save the changes to the POS Terminal.

Ensure that each POS Terminal which uses Nitro has the "Enable Integrated EFTPOS post-transaction Tips" option enabled and has the TIPS IN Received Account Function selected; repeat the above step as necessary for each POS Terminal.

 

The next step is to configure the Nitro Client application.

Note that the following steps may differ to your system. If you have any difficulty configuring this function, please refer to Nitro or your bank for further assistance.

 

Go to: Windows System Tray and open the Nitro Client application.

The Nitro Client application will typically appear as a green "C" when the pinpad is successfully communicating and connected to your POS terminal.

 

 

Press "Ctrl Panel..."

 

 

Within the EFTPOS Control Panel, click on the "Tipping" tab.

Enable the checkbox "Enable Tipping Options", then configure the percentages under the Tipping Options.

Once configured, press the "Apply" button.

 

 

You may need to restart your POS terminal for this change to take effect.

The Nitro pinpad can apply surcharges to the sale for specific card types that are used.

Before proceeding, we recommend that you perform the steps to Configure Undistributed Links for Surcharges.

You may be able to configure the pinpad surcharges via the Nitro configuration. If you have any difficulty configuring surcharges, please refer to Nitro or your bank for further assistance.

It is also important to note that you must comply with any surcharging guidelines set out by your bank.

Entering excessive surcharge rates may be in breach of surcharging guidelines set out by your bank. Refer to Nitro or your bank for further details.

 

Go to: Windows System Tray and open the Nitro Client application.

The Nitro Client application will typically appear as a green "C" when the pinpad is successfully communicating and connected to your POS terminal.

 

 

Press "Ctrl Panel..."

 

 

Within the EFTPOS Control Panel, select the "Surcharge" tab and enable the checkbox "Enable Surcharge".

 

 

Click on each Card Type and configure the surcharge amount > Press "OK" to save your change.

WARNING - Entering excessive rates may be in breach of surcharging guidelines set out by your bank.

Refer to Nitro or your bank for further details.

 

 

Once configured, you may need to restart your POS Terminal for these changes to take effect.